Aastra
Aastra Technologies is now a major global competitor with the acquisition of Ericsson’s PBX and contact center business. However, it needs to create a global brand, global name recognition, and expand opportunities outside its customer base. (11/14/2008)

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Aspect Software
Aspect Software followed up its alliance with Microsoft with the acquisition of the assets of BlueNote Networks, increasing its competitiveness. However, with these moved coming in quick successions, Aspect may be overextending itself. (9/4/2008)

Price: $495  | Client Access |

Avaya
Private ownership has been very good to Avaya. It has been able to maintain its contact center leadership while transforming into a solutions developer and service provider. (9/15/2008)

Price: $495  | Client Access |

Cisco
Cisco is best known for its data networks and its contact center business is growing. However, its networking success overshadows its contact center business and it must work constantly to present itself as a contact center company. (8/18/2008)

Price: $495  | Client Access |

Genesys
Genesys is a premium contact center solution provider and focuses on providing strategic customer services and innovated solutions. However, its single focus makes it vulnerable against competitors with more diverse solutions. (11/6/2008)

Price: $495  | Client Access |

Interactive Intelligence
Interactive Intelligence remains competitive against rivals in the large and mid-size contact center markets by offering a rich but targeted portfolio. (11/17/2008)

Price: $495  | Client Access |

Intervoice
Intervoice, profitable and stable, has a long history of supplying IVR and voice self-service applications to enterprises and carriers. But it lacks history and brand name recognition in the contact center space and in some growing markets. (5/13/2008)

| Client Access |

Nortel
Nortel’s assets in speech applications may provide it a boost as companies seek to strengthen customer ties. However, its silence concerning its contact center solution may allow other, more vociferous rivals to outshine any new developments. (11/6/2008)

Price: $495  | Client Access |

Siemens Enterprise Communications
The Gores Group majority stake in Siemens Enterprise Communications breathes some needed new life into the company. However, SEC needs to prove financial stability and Gores needs to show that the SEC/SER/Enterasys integration will work. (10/8/2008)

Price: $495  | Client Access |

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• Sections
  • -Company Description
  • -Current Perspective
  • -Company Market/Sales Strategy
  • -Company Strength
  • -Company Weaknesses
  • -Recommended Competitor Action
  • -Recommended End User/Customer Actions

  Page count: 5-6 pages

• Publication date: See date at end of summary.
        Reports are updated three times a year

• ---

  Description of Sections

• Company Description
  • Up-to-date look at what markets the company competes in and what it brings to those markets. Coverage includes: main product lines, important partnerships, key clients, recent sales wins.
• Current Perspective
  • Our analysts give their assessment on whether or not the company has the technology, products & services and management team needed to compete in its markets.
• Company Market/Sales Strategy
  • What are the company’s value proposition and key differentiators. How it positions itself in the market, and against its competitors. And what are its target audiences.
• Company Strengths & Weaknesses
  • Unique tactical competitive analysis based on the specific tactics that a company is using, and in-depth analysis of its products and capabilities
• Recommended Competitor Actions
  • Who are the company's main competitors, and what actions we can expect from each competitor or the market at large.
• Recommended End User/Customer Actions
  • How customers (either end users or purchasers of this product for resale/bundling) should view the company. Should customers consider purchasing products/services from this company? What specific actions or questions should the customer pursue during negotiation phase?

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