Current Analysis
Collaboration and Communications
Current Analysis Intelligence Reports are timely assessments of industry events such as a product or service launches, acquisitions, major corporate strategy adjustments, or changes in technology direction. Subscription clients can access Intelligence Reports on our CurrentCOMPETE Intelligence Portal. They get real-time analysis of breaking industry news and events, as well as intelligence reports on companies, products and markets. Click here for more information.
Collaboration and Communications
Date  Report
Nov 17
Apple has more than 1 billion active devices in the world, a successful ePayment service and a Business Chat service currently in the hands of its developers. Will Apple become a new disruptive force to help businesses service their customers?

Nov 3
Cisco Spark Assistant will add previously previewed features to its Spark service, bringing credibility to Cisco’s strategy of adding artificial intelligence to its portfolio; however, initial functionality may seem somewhat gimmicky.

Oct 24
BroadSoft’s existing relationships with around 450 global service providers bolster Cisco with new growth opportunities in the service provider segment; however, overlap exists in both vendors’ portfolios and consolidation is expected over time.

Oct 11
Industry jargon obfuscates much more than it communicates. Shouldn’t collaboration and communication vendors resist jargon and focus on how technology can be a strategic asset that helps organizations meet their business objectives?

Oct 9
Microsoft Teams will eventually replace Skype for Business as the primary client for intelligent communications in Office 365; however, without further rationalization, users may struggle to decide which tool is best for collaboration.

Oct 4
At its annual user conference, Oracle introduced a series of comprehensive investments in AI spanning both operations and business requirements with mobile chatbots, AI-infused LoB apps and a full set of AI cloud platform services.

Sep 21
Facebook is turning its focus on the business market; however, despite having around 14,000 companies around the globe using Workplace, Facebook still has a few areas that it needs to improve before it can be considered a viable commercial tool.

Sep 19
What does Microsoft need to do to win in collaboration and communications? Consolidate and rationalize Office 365 to avoid the chaos of having too much choice in its service. Only then will Microsoft start delivering on its productivity promises.

Sep 13
Despite the hype, artificial intelligence currently helps people to do their jobs better rather than providing meaningful insights, but many organizations will need to re-platform to take advantage of such augmented collaboration.

Sep 6
Facebook is going to monetize its WhatsApp acquisition by charging businesses for tools to better communicate with customers. Prepare for increased rivalry and decreased profit potential in the collaboration and communications market.

Aug 30
Jive’s new owner, Aurea, has a history of restructuring for profitability and long-term success; however, the divestment of Jive-x removes much of the potential Aurea inherited with Jive’s customer engagement portfolio.

Aug 8
Avaya has filed a plan support agreement aiming to reduce its $6.3 billion Chapter 11 debt by more than $3 billion; however, the plan still needs permission from the court, and preliminary Q3 2017 results indicate continued financial difficulties.

Jul 28
Mitel’s definitive agreement to acquire ShoreTel gives the vendor a broader portfolio and a new CPaaS platform to help it address the digital transformation trend; however, Mitel still faces difficult competition in a volatile, crowded market.

Jul 26
With workers screening out distractions with their personal headphones and noisy workplaces accounting for as much as 86 minutes of lost personal productivity a day, soundscaping in open-plan offices may become the new sound of silence.

Jul 14
Unify introduces OpenScape Cloud, a flexible collaboration and communications service; However, it is not yet commercially available for customers and, unless carefully managed, partners may view Unify’s parent company, Atos, as a potential threat.

Jul 10
InfoComm 2017’s exhibition floor mirrored the market demand for easy to deploy, high quality audio and video huddle room solutions that makes the meeting join experience easy for end users. This report explores the exemplars of this current trend.

Jun 8
Utilizing IoT APIs that plug into its interaction engine and business rules engine, Mitel demonstrated at its Elite conference how the Internet of Things can be integrated with real-time communications to literally give IoT devices a voice.

May 24
At its annual user conference, customer experience management player Genesys introduced Kate, an AI platform designed not to compete with the likes of IBM Watson or Einstein, but instead to blend capabilities with those offerings.


All materials Copyright 1997-2017 Current Analysis, Inc. Reproduction or distribution prohibited without express written consent. Full Copyright Information
All materials Copyright 1997-2017 Current Analysis, Inc. Reproduction prohibited without express written consent. Current Analysis logos are trademarks of Current Analysis, Inc. The information and opinions contained herein have been based on information obtained from sources believed to be reliable, but such accuracy cannot be guaranteed. All views and analysis expressed are the opinions of Current Analysis and all opinions expressed are subject to change without notice. Current Analysis does not make any financial or legal recommendations associated with any of its services, information, or analysis and reserves the right to change its opinions, analysis, and recommendations at any time based on new information or revised analysis.

Current Analysis, Inc.
179 South Street, Boston, MA 02111, United States
Tel: 877-787-8947
Fax: +1 (703) 404-9300

Current Analysis, Inc.
2 rue Troyon, 92316 Sevres Cedex, Paris, France
Tel: +33 (1) 41 14 83 17