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INTELLIGENCE REPORT SUMMARIES
Support & Operations Services
Date  Report
Jul 17
Nokia, already with numerous electric utility customers, got its feet wet with its first water utility deal. The engagement, along with a smart city deal announced a few weeks earlier, shows Nokia’s enterprise-focused initiatives are paying off.

Jul 12
Ericsson is leaning on its strengths in launching network services for the deployment and management of massive IoT networks. Leveraging its expertise and software focus could give them a near-term advantage the vendor must seize.

Jun 14
In response to growing customer demand, Calix expanded its professional services business during 2016. The company has seen positive feedback from clients, but will need to scale its services business more effectively to remain profitable.

May 31
Ericsson revamped its Support Services portfolio, addressing three key network operator pain points. The vendor’s combination of automation and human intervention is unique, but to succeed Ericsson must convince operators it is the best approach.

May 19
With a definitive agreement with China Huaxin to form Nokia Shanghai Bell (NSB), Nokia can now take full advantage of a key asset from the ALU acquisition to provide a key differentiator in an important market, both in sales support and R&D.

May 16
Managed services engagements made a comeback from a slow finish to 2016 as vendors demonstrated wide-ranging support for a variety of network technologies. Vendors announced contract renewals as the result of value-added services.

May 16
Alongside the launch of its Netcracker 12 product suite, Netcracker announced expanded services to alleviate the complexity of digital transformation. The effectiveness of its consultative approach might be hampered by few ties to the network.

Apr 27
Cisco services in support of telecom operators have traditionally been difficult to pin down, as the vendor engages with many verticals. Cisco clarified its strategy in this respect, but left some questions regarding capabilities and partnerships.

Apr 26
Huawei showed slow but steady growth in its CSP services business in 2016, as well as strong enterprise momentum. But the company still needs to ramp up its focus on automation and clarify inconsistent services messaging.

Apr 25
“ALL CLOUD” and “Openness” themes dominated this year’s Huawei’s Analyst Summit. While neither theme was new, the scope of the company’s ambitions has dramatically increased; rivals need to take note and carriers need to consider their options.

Mar 29
Ericsson announced a long overdue portfolio realignment and simplified management structure to counter operating challenges. But many questions remain regarding additional portfolio rationalization, investment focus and strategic partnerships.

Mar 23
IoT was, not surprisingly, big news at MWC. For IT vendors/systems integrators, the focus on IoT was largely buried into larger messaging around digital transformation; security, edge computing and ecosystem-building were the major IoT themes.

Mar 20
Nokia’s new org changes and management shuffle reflect the new strategic direction announced in November 2016. The moves make sense on paper, but are surprising at a time when Nokia appeared to have put its post-merger ducks in a row.

Mar 16
At MWC17, telecom and IT hardware, software and services vendors focused less on “bells and whistles” and more on building the plumbing that will underpin emerging network architectures.

Mar 10
It has been a year since Nokia announced its AVA platform. While the introduction of more services leveraging the platform is a positive, the nature of cognitive platforms suggests the real benefit will be the additional data sources it gains.

Feb 24
With Mobile World Congress (MWC) 2017 only days away, it’s fair to consider any recent vendor news as a part of their MWC messaging strategy. If so, Affirmed’s IoT solution upgrade suggests we’ll be hearing more about the enterprise this year.

Feb 10
Nokia announced its worldwide IoT network grid as a service, targeting telecom operators and enterprise customers; access to its cloud packet core and global command centers for enterprise customers could serve as a valuable differentiator.

Feb 6
Preparation activities in advance of 5G are ramping up as vendors and operators collaborate to define use cases. Additionally, market conditions have developed new options for services vendors with enterprise ambitions.


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