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INTELLIGENCE REPORT SUMMARIES
Support & Operations Services
Date  Report
Feb 21
Nokia’s new Security Risk Index and a white label option help differentiate the vendor’s managed security service offering, but it should identify security partners in order to establish more security ‘street cred.’

Feb 14
AT&T is tapping Accenture to help develop microservices for an internal ordering system, expediting service delivery to the end customer by creating a more agile ordering system, ensuring Verizon does not run away in building out microservices.

Feb 5
Verizon plans to launch an NB-IoT network by the end of 2018. Building out NB-IoT in addition to its existing LTE-M network enables Verizon to address new use cases; it also represents a hedge in case LTE-M adoption doesn’t take off as planned.

Feb 1
Ericsson reported another quarter of revenue decline, significant losses and restructuring pains. Despite faint signs of stabilization on the horizon, executive departures reflect a company that has yet to properly adjust its sails.

Jan 3
GlobalData’s Global Telecom Technology & Software team prepared 2018 predictions. This document summarizes key findings and takeaways across all segments, providing a thorough view of the telco infrastructure market to aid in 2018 planning.

Dec 19 2017
As 2017 ends, Nokia’s focus on end-to-end solutions and continued commitment to its ‘lead-expand-grow-create’ strategy are logical. Differentiating on end-to-end and executing on non-telco strategic focal points will remain challenges.

Dec 18 2017
Automation and artificial intelligence promise tremendous benefits to operators, but operator skepticism and culture will put a drag on adoption in 2018. Meanwhile, a more aggressive push will be required to accelerate 5G adoption.

Dec 12 2017
Network and service complexity has become a given in telecom. For service providers, this implies an increasingly difficult competitive landscape and potentially costly infrastructure evolutions. Amdocs, however, sees it as a massive opportunity.

Dec 11 2017
Network slicing has been heralded as a key feature of 5G networks that will enable operators to target diverse customer bases without building diverse networks. But, before we execute on the promise, many questions still need to be addressed.

Dec 8 2017
HPE has done much to strengthen the narratives about its recent acquisitions and their relationship with its wider strategy, but it now needs to build awareness of new brands such as OneSphere and GreenLake, and to address apparent overlaps.

Dec 4 2017
It’s easy to focus on 5G as a massive network transformation project. As much as that’s true, executing on the 5G promise will require business transformations which may be more challenging.

Nov 14 2017
Nokia revamped its NetGuard Security Management Center to better assess and prevent network attacks including new IoT threats. The company will now need to weave its endpoint security offerings into a more comprehensive end-to-end proposition.

Nov 9 2017
Now that all the results are in from publicly traded telco vendors, it is clear revenue was down across the board among the largest vendors. But, there were a few positive points: profit is up and Ericsson’s underlying business may be improving.

Oct 23 2017
Whether in 5G, IoT, analytics or robotics, Nokia is defining the first, best use cases and proactively helping network operators build realistic business models and ROI. But the company needs to strike the right balance between automation and people skills.

Oct 19 2017
Nokia’s alliance with AWS encompasses both internal and end-user applications like Nuage SD-WAN. This contrasts sharply with Huawei’s ‘go-it-alone’ approach, but with Ericsson already aligned with AWS, Nokia must show why its approach is better.

Oct 18 2017
Cisco unveiled a portfolio of AI-powered services to enable higher availability and lower maintenance costs. But, many other vendors are ahead of Cisco in implementing AI, and the ‘value’ within the ‘High-value’ branded offering remains murky.

Oct 12 2017
To embrace and invest in 5G, CSPs need help building reliable business models and establishing a clear path to ROI. Nokia’s “techno-economic modeling” attempts to address this need, but ultimately every use case, and every operator, is unique.

Oct 5 2017
Nokia added augmented intelligence to its Analytics Services, including six new use cases designed to harvest greater value from operator data. The company hopes specific quantifiable benefits will help ease operator concerns over automation.

Sep 28 2017
Huawei and Infosys have signed an agreement to develop IT and software talent at Huawei’ Global Training Center, further confirmation that customers demand more software expertise in areas like agile development and DevOps, but details are scant.

Sep 19 2017
Nokia’s new suite of consulting services promises to help CSPs identify and address lucrative vertical IoT opportunities. The largest, most proactive CSPs in IoT may not be interested, but smaller operators may be a better fit.

Sep 8 2017
ZTE announced an AI solution encompassing cloud services, chipsets, terminals, and ‘intelligent’ networks. But, that’s vague; ZTE must follow up by defining what exactly its ‘solution’ is and clarifying its AI/automation roadmap.

Aug 29 2017
Activity surged in EMEA as operators fortify current networks with an eye towards future network technology upgrades. Telecom activity declined, but vendors continue to show traction with vertical market customers for carrier-grade solutions.


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