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INTELLIGENCE REPORT SUMMARIES
Support & Operations Services
Date  Report
Nov 14
Nokia revamped its NetGuard Security Management Center to better assess and prevent network attacks including new IoT threats. The company will now need to weave its endpoint security offerings into a more comprehensive end-to-end proposition.

Nov 9
Now that all the results are in from publicly traded telco vendors, it is clear revenue was down across the board among the largest vendors. But, there were a few positive points: profit is up and Ericsson’s underlying business may be improving.

Oct 23
Whether in 5G, IoT, analytics or robotics, Nokia is defining the first, best use cases and proactively helping network operators build realistic business models and ROI. But the company needs to strike the right balance between automation and people skills.

Oct 19
Nokia’s alliance with AWS encompasses both internal and end-user applications like Nuage SD-WAN. This contrasts sharply with Huawei’s ‘go-it-alone’ approach, but with Ericsson already aligned with AWS, Nokia must show why its approach is better.

Oct 18
Cisco unveiled a portfolio of AI-powered services to enable higher availability and lower maintenance costs. But, many other vendors are ahead of Cisco in implementing AI, and the ‘value’ within the ‘High-value’ branded offering remains murky.

Oct 12
To embrace and invest in 5G, CSPs need help building reliable business models and establishing a clear path to ROI. Nokia’s “techno-economic modeling” attempts to address this need, but ultimately every use case, and every operator, is unique.

Oct 5
Nokia added augmented intelligence to its Analytics Services, including six new use cases designed to harvest greater value from operator data. The company hopes specific quantifiable benefits will help ease operator concerns over automation.

Sep 28
Huawei and Infosys have signed an agreement to develop IT and software talent at Huawei’ Global Training Center, further confirmation that customers demand more software expertise in areas like agile development and DevOps, but details are scant.

Sep 19
Nokia’s new suite of consulting services promises to help CSPs identify and address lucrative vertical IoT opportunities. The largest, most proactive CSPs in IoT may not be interested, but smaller operators may be a better fit.

Sep 8
ZTE announced an AI solution encompassing cloud services, chipsets, terminals, and ‘intelligent’ networks. But, that’s vague; ZTE must follow up by defining what exactly its ‘solution’ is and clarifying its AI/automation roadmap.

Aug 29
Activity surged in EMEA as operators fortify current networks with an eye towards future network technology upgrades. Telecom activity declined, but vendors continue to show traction with vertical market customers for carrier-grade solutions.

Aug 17
NB-IoT and LTE-M are the cellular operators’ newest weapons in the push to “own” the Internet of Things. Neither technology is likely to generate significant revenue growth for operators until the “value” question is solved.

Jul 17
Nokia, already with numerous electric utility customers, got its feet wet with its first water utility deal. The engagement, along with a smart city deal announced a few weeks earlier, shows Nokia’s enterprise-focused initiatives are paying off.

Jul 12
Ericsson is leaning on its strengths in launching network services for the deployment and management of massive IoT networks. Leveraging its expertise and software focus could give them a near-term advantage the vendor must seize.

Jun 14
In response to growing customer demand, Calix expanded its professional services business during 2016. The company has seen positive feedback from clients, but will need to scale its services business more effectively to remain profitable.

May 31
Ericsson revamped its Support Services portfolio, addressing three key network operator pain points. The vendor’s combination of automation and human intervention is unique, but to succeed Ericsson must convince operators it is the best approach.


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