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Competitive Intelligence Report:AT&T Expands Contact Center Suite with Addition of Hosted Integrated Contact Solutions
Report Date:April 17, 2009
Analyst:Whelan, Cindy
Service: Business Network and IT Services 
Market: Business Network and IT Services - US  
Current Perspective:
Summary: AT&T launches Hosted Integrated Contact Solutions, a fully managed, hosted contact center solution. This initial phase of the service has a basic feature set, but the carrier’s roadmap promises a host of new features in the near future.
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