Arcor (Central Europe) Central Phone and Managed Phone
Arcor offers a range of IP telephony solutions, such as managed IP PBX, IP Centrex and VoDSL. The company could improve on its international availability and develop reference customers. (4/7/2008)

Price: $495

COLT Telecom Group (Central Europe) IP Voice
While COLT Germany is still offering a hosted IP PBX solution with partner Avaya, it no longer supports the on-demand offering. This is a setback for smaller companies. (4/7/2008)

Price: $495

QSC AG (Central Europe) IPfonie Basic, Business, Corporate, Extended and centraflex
QSC has a very flexible VoIP package with IP Centrex, VoDSL and hosted IP PBX. It is also introducing new management platforms and SIP-based DDI for easier number allocation. However, the offer is limited to the national market. (4/7/2008)

Price: $495

BT (UK) Hosted Voice
BT has repositioned its Multimedia VoIP service into a broader Hosted Voice proposition in the UK aimed primarily at large enterprises on Cisco and Nortel platforms but also the mid-market in the future. However, BT is still missing key pieces. (7/10/2008)

Price: $495

Cable & Wireless (UK) IP Voice
Cable & Wireless’ IP Voice offers a blended managed and hosted service, giving customers a phased migration path from legacy to IP. A hosted SIP collaboration solution with presence, video conference and telephony features completes the picture. (7/10/2008)

Price: $495

COLT Telecom (UK) IP Voice
COLT has changed its IP telephony service several times now and currently offers just a managed Avaya IP PBX service. With IP Centrex and hosted UC gaining somewhat of a resurgence in the UK, competitors are clearly moving in that direction. (7/10/2008)

Price: $495

ntl: Telewest Business (UK) IP Multimedia
ntl:Telewest Business’ IP Multimedia service is threatening because of its ease of deployment, rich presence, collaboration features and per- seat pricing. However, reference customers are needed to establish credentials amid tough competition. (7/10/2008)

Price: $495

THUS (UK) Hosted Voice
THUS’ IPT portfolio is a work in progress as it consists of just IP Trunking and Managed IP PBX services. IP Centrex services have been on the road map for some time but with the launch now delayed until 2009 THUS is behind other UK competitors. (8/4/2008)

Price: $495

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• Sections
  
• - Current Perspective Rating
• - Product Strengths & Weaknesses
• - Product Buying Criteria
• - Product Metrics

Page count: 4-6 pages

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• Buying Criteria
  • Quality
    • Quality is the top concern of VoIP users. Companies require the lowest possible latency levels to support voice and voice-enabled applications. Without strong service levels, the application will simply not work.
  • Price
    • Cost savings are a significant market driver for VoIP. Companies are looking to save on intra-company communications through flat-fee on-net prices, to benefit from least-cost routing for off-net calls and to reduce cost of ownership through the convergence of voice and data communications across a single network.
  • Applications
    • Beyond using VoIP as an alternative to circuit-switched telephony, companies are beginning to see the benefit of using real-time applications which combine data, voice and video to deliver a range of applications (e.g., video-conferencing, multi-casting, streaming and unified messaging). Potential customers want to see a service which is flexible, scalable and future-proof.

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• Product Metrics
  • Service Offering Basis
    • Hosted-PBX
    • Network-Based
    • On-net Coverage
    • Off-net Termination
    • Vendors
  • Service Level Agreements
    • Latency
    • Packet Delivery
    • Network Availability
    • Jitter
    • Call-Completion Ratio
    • Post-Dial Delay
  • Customer Premise Equipment
    • Onsite PBX Requirements
    • Onsite Router Requirements
    • New Handsets Required
  • Pricing
    • Equipment Costs Buy /Lease
    • On-net Calling
    • Off-net Calling
  • Key Features
    • Video Conferencing
    • Dialling Plans
    • Miscellaneous
    • Miscellaneous
  • LAN IP Telephony
    • Contact Call Centre
    • Reporting Tools

Purchase Reports Online Purchasing and downloading reports online is quick and easy. 1. Accept the license agreement prepared by our lawyers.* 2. Select the reports you wish to purchase by clicking the "Purchase" button just below the report name and description. 3. Follow the checkout steps on our secure e-commerce site. All information you exchange with the secure site cannot be viewed by anyone else on the Web. All information is confidential and is used for internal purposes only. Under no circumstance will Current Analysis sell or otherwise redistribute this information. We accept the following credit cards: 4. Once your credit card is confirmed, you can download the reports. Reports are in a PDF format. We recommend you view the reports with the latest version of Adobe Acrobat Reader 5. Special Offer: If you purchase two or more reports in one category, we will send you a free Head-to-Head product comparison in one business day. More information. Contact us for special requirements. *The license grants rights to a single user for internal business or personal use only. Please contact us regarding licenses for enterprise-wide use, external use, and reprint rights. Contact Information Email: