Aspect Software
Aspect Software suddenly and with much fanfare, expanded its comfort zone to include unified communication with its products. Although it has technical and financial backing from Microsoft, it has yet to release a new solution or service. (5/14/2008)

Price: $495

Avaya
Avaya is a contact center leader and it has produced feature-rich products. However, its transformation from big-box provider to solutions developer will continue for years to come. (5/15/2008)

Price: $495

Cisco
Cisco is best known for its data networks and its contact center business is growing. However, its networking success overshadows it contact center business and it must work constantly to present itself as a contact center company. (4/15/2008)

Price: $495

Ericsson
Ericsson Enterprise, strong in EMEA with smaller presence in other regions, produces a solid contact center solution. However, the company’s pending acquisition by Aastra presents both opportunities and uncertainty for the future. (5/8/2008)

Price: $495

Genesys
Genesys is a premium contact center solution provider, which focuses on providing strategic customer services and innovated solutions. However, its single focus makes it vulnerable to competitors with more diverse solutions. (6/19/2008)

Price: $495

Interactive Intelligence
Interactive Intelligence has shown success reaching into the large contact center market with its affordable and scalable software-only contact center solution. Its limited name recognition and professional services may slow further growth. (3/18/2008)

Price: $495

Intervoice
Intervoice, profitable and stable, has a long history of supplying IVR and voice self-service applications to enterprises and carriers. But it lacks history and brand name recognition in the contact center space and in some growing markets. (5/13/2008)

Nortel
Nortel’s emphasis on unified communications will eventually benefit contact centers. However, its silence concerning its contact center solution may allow other, more vociferous rivals to outshine any new developments. (6/13/2008)

Price: $495

Siemens Enterprise Communications
Siemens Enterprise Communications can now be considered a developer of software and service-based contact center solutions. However, it must deal with persistent acquisition talk, which puts a damper on otherwise positive developments. (5/16/2008)

Price: $495

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• Sections
  • -Company Description
  • -Current Perspective
  • -Company Market/Sales Strategy
  • -Company Strength
  • -Company Weaknesses
  • -Recommended Competitor Action
  • -Recommended End User/Customer Actions

  Page count: 5-6 pages

• Publication date: See date at end of summary.
        Reports are updated three times a year

• ---

  Description of Sections

• Company Description
  • Up-to-date look at what markets the company competes in and what it brings to those markets. Coverage includes: main product lines, important partnerships, key clients, recent sales wins.
• Current Perspective
  • Our analysts give their assessment on whether or not the company has the technology, products & services and management team needed to compete in its markets.
• Company Market/Sales Strategy
  • What are the company’s value proposition and key differentiators. How it positions itself in the market, and against its competitors. And what are its target audiences.
• Company Strengths & Weaknesses
  • Unique tactical competitive analysis based on the specific tactics that a company is using, and in-depth analysis of its products and capabilities
• Recommended Competitor Actions
  • Who are the company's main competitors, and what actions we can expect from each competitor or the market at large.
• Recommended End User/Customer Actions
  • How customers (either end users or purchasers of this product for resale/bundling) should view the company. Should customers consider purchasing products/services from this company? What specific actions or questions should the customer pursue during negotiation phase?

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