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Accenture
Accenture continues to shine where many rivals have struggled. Yet, while the provider prepares for more growth, it also faces big changes ahead with a new CEO taking the helm in 2012. (12/15/2011)
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AT&T
For 2011, AT&T again earmarked nearly $1 billion in business services, targeting advanced mobility, cloud-based services and global enterprise networking, among other strategic services. (10/31/2011)
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Atos
The new Atos emerged on July 1st adding Siemens IT Services, and a closer relationship with Siemens to its Atos Origin core. The new IT services company is second only to IBM in Europe, but faces serious integration and profitability issues. (9/13/2011)
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BT Global Services
BT Global Services’ cost control discipline is necessary in a tough economic and competitive market; however, further investment in supporting its vertical strategy with cloud services, applications and platforms will be required to drive momentum. (9/23/2011)
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Cable&Wireless Worldwide
Cable&Wireless Worldwide replaced its CEO and cut its dividends, but it is in better shape: holding public sector margins, managing traditional voice revenue drops and using the cloud to integrate hosting, application, IP and data propositions. (7/15/2011)
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Capgemini
Capgemini is targeting 9-10% revenue growth supported by a 20% headcount increase, acquisitions and attention to sector specific services and growth geographies - but becoming more global will diminish the role of its European home markets. (7/6/2011)
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Computacenter
Computacenter is very strong in workspace management with an established global delivery model and building up data center and managed services in parallel yet it has a small footprint and little known outside the UK and Germany. (6/21/2010)
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CSC
After an already challenging year, 2011 ended on a sour note for CSC with a feared $1.5 billion UK NHS project write-down. The company has the assets to rebound in 2012, but it could be more vulnerable to rivals (and potentially a takeover). (1/11/2012)
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Dell Services
Dell is putting its services business front and center, building out its portfolio both organically and through acquisition. These investments are strengthening the company’s position as a disruptive force in the IT services arena. (10/3/2011)
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Deutsche Telekom Multinational Corporations Unit
Deutsche Telekom’s Multinational Corporations unit engages MNCs with global telecommunications requirements, with a focus on mobility. The group has the benefit of ties to DT operating companies, T-Systems and the FreeMove Alliance footprint. (10/6/2011)
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Dimension Data
UC and network integration strengths aid Dimension Data’s revenue – growing again after dipping in 2009. New owner NTT’s financial, data center and network help can lift cloud, security and UC, but Dimension Data must cede some independence. (9/6/2011)
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Fiberlink
Fiberlink continues to innovate, adding application management, document distribution, expense management, and contextual event management to its cloud-based MDM platform. FISMA certification also cements a strong play in government engagements. (11/9/2011)
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FreeMove
FreeMove is a potentially powerful service provider organization comprised of global operators allying to serve MNCs across a broad combined footprint. It is working on a revamp of its portfolio to counter growing competition from key rivals. (10/11/2011)
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Fujitsu
Fujitsu’s rising international and cloud services drive is backed by global facilities and more concerted worldwide strategy and marketing. Fujitsu remains patient, proceeding methodically, but its targets are tough. (12/9/2011)
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Getronics
Getronics has undergone significant organizational changes as part of KPN’s three-tier strategy: to be ICT market leader in the Netherlands, to position Getronics as challenger in the Europe and to act globally in the Getronics Workspace Alliance. (11/15/2011))
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Global Crossing
Global Crossing launched a series of services in 2011, adding security, hosting, and service virtualization. Ethernet and IP services underpin growth as the company looks to value-added services for new revenue streams and higher margins. (8/15/2011)
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HP Enterprise Business Services
HP’s services revenue grew 1% in FY 2011 to $36 billion. Limited by the economy and corporate direction, it was still a vital 27.5% of group revenues. To thrive, HP must prioritize services sales above hardware sales, if group strategy allows. (1/31/2012)
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IBM Global Services
IBM celebrates its centennial this year on a high note, with a good part of its recent success due to the strength of its Global Services business. Moving forward, the company is focusing on transformative technology models such as the cloud. (7/5/2011)
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iPass
Tele2 has garnered success with its aggressive pricing tactics across its market footprint, but the company remains vulnerable to more well-rounded service propositions from rivals. (10/31/2011)
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Level 3
2011 was a big year for Level 3, as the carrier marked steady revenue increases across all business services segments and closed a major acquisition. The Global Crossing purchase provides network reach to meet enterprises’ global needs. (1/12/2012)
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NTT Communications
NTT Communications expanded its service portfolio for MNCs, recently launching Unified Communications as a Service (UCaaS) and international EVPL. The carrier is rapidly increasing pressure on rivals in the global MNC segment. (9/15/2011)
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Orange Business Services
Orange Business Services is pressing ahead with cloud services on top of its extensive IP and VPN global network. Along with expanded Mobile Device Management, the carrier will use these to attract new rising-star MNC customers. (9/7/2011)
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Pacnet
Pacnet is gaining strength in APAC by growing its capabilities in key markets such as China and India. Pacnet serves enterprises of different sizes, but it needs to broaden its services portfolio to meet the needs of large MNCs. (7/21/2011)
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PCCW
PCCW is an entrenched service provider in Greater China with capabilities to deliver both IT and telecom services. However, PCCW needs to strengthen its services portfolio and in-country presence in India to challenge key rivals in Asia. (5/20/2011)
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Rackspace Hosting
After some impressive growth years, Rackspace Hosting continues on a steady-as-it-goes path. However, a crowded and highly competitive market keeps the pressure on the hosting provider. (8/5/2011)
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Reliance Globalcom
Reliance Globalcom renewed a number of accounts pointing to a working retention strategy. But the carrier gives little evidence in 2011 of any positive momentum with new service announcements, investments aimed at expansions and growth, or new clients. (10/3/2011)
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Savvis
With the ink still drying on its acquisition by CenturyLink, questions remain about Savvis’ future. However, with a mature services suite and a solid blue-chip customer base, do not expect sweeping changes in direction or operations. (7/20/2011)
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Siemens Enterprise Communications Group
Siemens Enterprise Communications (SEN) has expanded its UCC solution OpenScape with an SME-oriented, cloud-based delivery model. However, fast growth is stymied by the large HiPath legacy base that needs to be upgraded and UCC-enabled. (2/2/2012)
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SingTel
SingTel remains a key competitor in Asia, offering extensive coverage and a range of managed ICT services. The company is making good progress in offering cloud-based services, but it could do more to enhance its mobility and security services. (8/11/2011)
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Symantec
Symantec’s history of growth through acquisition continued with the 2010 additions of VeriSign’s authentication and others. With demand for security services on the rise, the company can expect those purchases to pay off in short order. (8/5/2011)
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T-Systems
Despite a hit on Q3 profit margins, T-Systems is maintaining its good momentum, winning more deals and expanding beyond its Western European core markets, especially with outsourcing and cloud services. (12/22/2011)
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Tata Communications
Tata Communications continues to push aggressively into the multinational segment, including a focused emerging markets strategy. Creating market share against established global competitors remains a challenge in a very competitive landscape. (9/8/2011)
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Tata Consultancy Services
TCS is threatening to global IT service providers especially in its large transformational, long-term SI relationships. The provider is profitably embedded in the global growth markets and in financial services, but it remains India-centric. (12/29/2011)
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Tech Mahindra
Tech Mahindra has done well on its own in 2011, focusing on telcos, vendors and ISV customers. However, it has yet to show any real synergy with Mahindra Satyam that could boost it into the same league as global SIs and carriers. (7/26/2011)
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Telecom Italia
Telecom Italia is the country's dominant consumer provider, but is being challenged by alternative players in the fixed, mobile and content arenas. The company is looking to mobile broadband and Internet, fibre and OTT content to remain ahead. (10/31/2011)
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Telefónica Multinational Solutions
Telefónica Multinational Solutions has good credentials for serving MNCs with fixed/mobile and IT services. The carrier is entrenched in Spain, Latin America and Europe and is advancing its message to globally distributed prospects. (10/4/2011)
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Telstra International
With a solid network in APAC and a strong base in the UK, Telstra International has won several UK-based customers requiring connectivity into Asia, but it needs a consistent managed services portfolio to be a serious threat to global carriers. (8/11/2011)
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Tieto
Tieto has restructured into a horizontally integrated company, and its earnings are improving. Almost 40% of its staff works in global delivery centres, boosting cross-border growth and competitiveness. However, Russian expansion has stalled. (7/27/2011)
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Verizon
Verizon kicks off a new year with a new structure that consolidates all of its enterprise wireless, wireline, and wholesale services into a single unit. Whether customers are overwhelmed or inspired by the move depends on effective execution. (1/13/2012)
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Vodafone Global Enterprise
Vodafone Global Enterprise offers MNCs the unique combination of an extensive global mobile footprint (with strategic investments in fixed line networks), coupled with a growing set of managed mobility, vertical solutions & professional services. (9/30/2011)
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