Customer Intelligence Services

Current Analysis' Customer Intelligence Services provide insight and guidance based on real-world “voice of the customer” and market trend information in key technology sectors within the enterprise, small/medium business, SOHO, and consumer sectors across the globe.

As a full-service research company, Current Analysis manages all aspects of research projects, from methodology design and survey development to statistical analysis and presentation of findings. Our projects yield results that are highly actionable and can support both strategic and go-to-market initiatives.

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The Voice of the Customer: Don’t Just Hear it, Understand it

Current Analysis’ customized research methodologies ensure that clients gain a clear understanding of the critical customer issues required to establish relevant and competitive strategies. Projects may utilize a variety of research methods (Web, phone, in-depth interviews, focus groups) to ensure delivery of accurate and actionable results.

Intelligence that Enables Action

Targeting influence and authority

Identify critical influencers and decision makers across your markets and understand their key values. Refine your sales tactics to address their unique needs during prospecting, shortlist development, vendor evaluation, and solution selection phases.

Business driver insight

Understanding which purchase drivers will get you in the door, which ones will put you on the shortlist, and which will give you the edge during vendor selections provides a competitive advantage. Examine customer perceptions of features, functionality, and other customer purchase influencers.

Vendor evaluations

Get unequaled insight into how customers perceive the various players and rivals in the market. Identify which vendors are best positioned to retain their existing customers, which are most likely to be considered for purchases, and which will win more business in the future.

Market opportunity analyses

Recognize the emerging business opportunities that will enable your company to enjoy first-mover advantages. Uncover the pockets of opportunity that exist within your marketplace.

David Baltaxe
Director, Customer Intelligence

Phone +1 703 788 3747

Analyst bio

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