VoiceCon Spring 2008
Avaya’s New Intelligent Presence Offering Will Deliver a More Flexible UC Solution
| Mar 19, 2008 | Enterprise Communications | Show Update
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Analyst: Robert Arnold
Current Perspective: Positive
Vendor Importance: High
Market Impact: Moderate |
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Event Summary
March 17, 2008 -- Avaya introduced Intelligent Presence, a software solution that drives greater precision, speed, and collaboration using presence-based, real-time communications. Intelligent Presence collects and integrates presence information from multiple sources for a richer view of a worker’s status that can be supplied to both individuals and business applications to improve collaboration and business execution. The Intelligent Presence Server aggregates telephony, desktop, and application presence information from Avaya and third-party sources, such as those from Microsoft, IBM, and others, and bridges open standards-based protocols including SIP/SIMPLE and Jabber/XMPP to provide comprehensive information about a user’s current availability. Intelligent Presence Server is based on the scalable, multi-protocol, carrier-grade Jabber Extensible Communications Platform (Jabber XCP). Avaya Intelligent Presence will be available in May, and it will be included within the Unified Communications Standard Edition and supported with Avaya one-X clients and endpoints, including one-X Portal, one-X Communicator, and one-X Deskphones.
Analytical Summary
• Current Perspective: Positive on the introduction of Avaya Intelligent Presence Sever, because it will foster improved communications over many unified communications solutions being delivered to enterprises by allowing enterprise users to better collaborate with others outside of their own corporate networks.
• Vendor Importance: High to Avaya, because Intelligent Presence Server will provide a platform on which the company can deliver a wide range of advanced unified communications functionality that is more scalable, more secure, and better able to integrate with third-party communications technology.
• Market Impact: Moderate on the unified communications market, because the company will be in a better position to deliver rich presence applications to its customers, thus allowing it to compete more effectively against developers with similar enterprise telephony and IM presence server offerings.
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Current Perspective
Competitive Positives and Concerns
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