VoiceCon Orlando 2009

IBM Details, but Still Has to Deliver New Unified Communications Solution

| Apr 3, 2009 | Enterprise Communications | Show Update

| Analyst: Brian Riggs

Current Perspective: Moderate/Positive Vendor Importance: Moderate Market Impact: Low

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Event Summary

April 1, 2009 - At VoiceCon, IBM showcased the future of enterprise voice collaboration with new software, services and an array of business partner offerings. Designed to help businesses use unified communications (UC) to work smarter and save money, these offerings help accelerate the transition to UC by using a company's existing infrastructure. Sametime Unified Telephony is expected to cost $150 per user.

Analytical Summary

• Current Perspective: Slightly positive on IBM’s most recent Sametime Unified Telephony announcement, because it brings the platform one step closer to general availability, but stops months short from actually delivering it into the hands of enterprise customers.

• Vendor Importance: Moderate to IBM, because the company needed to provide its customers with an update on where things stand in terms of making the long-awaited Sametime Unified Telephony platform generally available. IBM is now able to tell customers what existing voice systems the platform will be able to connect into, as well as detail some of the services that will be available at launch.

• Market Impact: Low on the unified communications solution market, because IBM’s competitors and partners all have increasingly sophisticated unified communications offerings that can already integrate well with PBX infrastructures. It has been long understood that Sametime Unified Telephony will be a considerable boon to IBM customers, but these customers still lack a platform they can begin deploying in their enterprise communications networks.

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