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Verizon Expands VoIP Services in Asia | Nov 18, 2011 | Voice and Unified Communications Services | Analyst: Cindy Whelan Event Summary November 14, 2011 – Verizon launches VoIP services in Australia, Hong Kong, India and Singapore. The new services will support Verizon’s shared trunking solution, Burstable Enterprise Shared Trunking (BEST), as well as its VoIP Enterprise Routing (VIPER) feature. VIPER, which supports high-definition voice and video services, eliminates metered (i.e., per-minute) calling rates for U.S. domestic and international long-distance calls between Verizon VoIP customers. | Read Press Release | Quick Take Analytical Summary • Current Perspective: Positive on Verizon’s expansion of IP trunking and features such as BEST and VIPER to Asia, because SIP trunking is a foundational service that is being increasingly adopted by enterprise customers seeking to gain cost savings and support for advanced unified communications environments. Verizon’s solution supports the carrier’s Burstable Enterprise Shared Trunking (BEST) and VoIP Enabled Routing (VIPER) features, both of which support cost savings; it brings Verizon VoIP directly to Asia-Pacific locations, adding visibility and service management through Verizon's customer portal. Verizon offered Hosted IP Centrex (HIPC) in Australia for several years as a standalone; the service is now being integrated into Verizon’s global VoIP platform. • Vendor Importance: High to Verizon, because the carrier is executing on a planned expansion that will strengthen its offer in growing markets in Asia. Verizon has been enhancing its VoIP features and extending services into Europe. The carrier’s increased service availability in Asia extends a common platform and feature set to enterprise customers' Asia-Pacific locations, and gains cost savings through BEST and VIPER. Verizon gains an advantage over global competitors that have been slower to extend end-to-end VoIP services in the region. • Market Impact: Moderate on the market for global VoIP solutions because Verizon is adding service in four Asia-Pacific markets, but does not include key countries such as Japan, China (outside Hong Kong) or Korea, and adds SIP trunking but not HIPC or IP Integrated Access (with the exception of Australia, where HIPC was already available). However, end-to-end multinational SIP trunking solutions are still not yet widely available throughout Asia. NTT has recently launched a multinational offer, but carriers such as Telstra, SingTel and Reliance largely compete with SIP trunking in their home countries. CLIENTS ONLY Current Analysis Perspective Competitive Strengths and Weaknesses Response & Recommendations Buyer Actions | Client access - Full report in Voice and Unified Communications Services Top Top 9/30/2011

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Verizon Expands Voice-over-IP Services in Asia-Pacific

Enterprise Customers in Australia, Hong Kong, India and Singapore Will Benefit From Greater Global Reach, Capabilities that Deliver Value

NEW YORK , Nov. 14, 2011 /PRNewswire/ -- Verizon has expanded its Voice-over-IP (VoIP) service within the Asia-Pacific region, enabling multinational companies in key commercial hubs across the region to take advantage of a wide range of the latest unified communications and collaboration applications to help increase productivity and efficiency. By leveraging Verizon's expansive global IP network and feature-rich architecture, the VoIP solution offers customers in Australia , Hong Kong , India and Singapore access to applications including social networking, video chats, mobile-device support, instant messaging and presence.

Verizon is also adding intercompany high-definition voice and video capabilities for select VoIP customers that use the service's popular VIPER feature. This is a cloud-based IP-to-IP routing option that eliminates additional per minute domestic and international charges on calls between VIPER-enabled locations customers.

"Video is quickly rivaling voice in driving enterprise collaboration, and our latest offering enables Verizon VoIP customers to employ face-to-face collaboration more cost effectively," said Mike Palmer , vice president of enterprise strategy and chief marketing officer. "We're building on a proven track record of developing and delivering enterprise-class IP-based solutions and creating a high-IQ network effect for our VoIP customers in Asia-Pacific and across the globe."

Verizon VoIP Delivers Value

With Verizon's award-winning VoIP service available in more Asia-Pacific countries, customers will realize a variety of benefits. These include Verizon's Burstable Enterprise Shared Trunks (BEST) capability, which shifts idle trunk capacity at one location to accommodate increased traffic requirements at another; a robust suite of business continuity services; centralized multisite, multicountry design architecture for additional network and cost efficiencies; T.38 faxing capabilities; and online self-service reporting capabilities.

[Note: Listen to an audio podcast on the latest enhancements to Verizon's Voice-over-IP portfolio to learn about new efficiencies that can benefit customers around the world.]

Verizon is a global leader in driving better business outcomes for enterprises and government agencies. Verizon delivers integrated IT and communications solutions via its high-IQ global IP and mobility networks to enable businesses to securely access information, share content and communicate. Verizon is rapidly transforming to a cloud-based "everything-as-a-service" delivery model that will put the power of enterprise-class solutions within the reach of every business. Find out more at www.verizonbusiness.com.

Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York , is a global leader in delivering broadband and other wireless and wireline communications services to consumer, business, government and wholesale customers. Verizon Wireless operates America's most reliable wireless network, with more than 107 million total connections nationwide. Verizon also provides converged communications, information and entertainment services over America's most advanced fiber-optic network, and delivers integrated business solutions to customers in more than 150 countries, including all of the Fortune 500. A Dow 30 company with $106.6 billion in 2010 revenues, Verizon employs a diverse workforce of more than 195,000. For more information, visit www.verizon.com