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Avaya Brings Advanced Mobility to IP Office | Jan 13, 2012 | Unified Communications and Contact Center | Analyst: Brian Riggs Event Summary January 11, 2012 – Avaya announced Avaya IP Office 8.0. The new version of the SMB communications solution introduces a new mobility application called one-X Mobile Preferred for IP Office, multi-party conference management via mobile devices, integrated presence and instant messaging, visual voicemail and other features. IP Office version 8 has been available for several weeks, with the new UC module enabling all-in-one communications software for small businesses to be made available later in Q1 2012. IP Office 8.0 software costs $50 per system for Basic Edition, $545 for Essential edition, $2,440 for Preferred Edition, and $4,735 for Advanced Edition. | Read Press Release | Quick Take Analytical Summary • Current Perspective: Positive on Avaya’s IP Office 8.0, because enhancements focus on mobility and corporate instant messaging, two dominant components of unified communications (UC) solutions. In this way the software revision helps extend to SMBs a set of UC capabilities that have hitherto been restricted to enterprises. However, the new mobility functions are at present restricted in terms of the mobile operating systems supported. This could limit their value to businesses whose end users’ mobile devices do not match up perfectly with those supported by IP Office 8.0. • Vendor Importance: Moderate to Avaya, because the last IP Office software update focused on features that helped making it a more attractive upgrade path from Nortel Norstar and Business Communication Manager platforms. Avaya needed to introduce new features of interest to its existing base of IP Office customers to prove it can continue adding value to the platform throughout the years-long Avaya-Nortel portfolio integration initiatives. • Market Impact: Moderate on the SMB market, because a number of the enhancements focus on putting more communications services onto a single hardware platform, as opposed to requiring a separate server to support some of IP Office’s more advanced features. This, as well as a simplified management interface for small business deployments, will help popularize the platform among SMBs looking for an all-in-one communications platform. CLIENTS ONLY Current Analysis Perspective Competitive Strengths and Weaknesses Response & Recommendations Buyer Actions Analytical Perspective | Client access - Full report in Unified Communications and Contact Center | More information Share this Current Analysis Competitive Intelligence Highlight: Top

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Avaya Mobile Collaboration Optimizes Team Performance For Small and Mid-Size Businesses
Avaya IP Office 8.0 launches with comprehensive set of intuitive, easy-to-use collaboration capabilities for consumer-oriented mobile devices
IP Office drives cost-savings and faster deployment of unified communications for small and mid-size businesses through new 'serverless' capabilities
Avaya customer - Duluth Entertainment Convention Center - uses Avaya IP Office to run events with mobile workforce and cut communications costs in half

BASKING RIDGE, N.J. - For Immediate Release: 11 Jan 2012 - Avaya, a global provider of business communications and collaboration systems and services, today unveiled Avaya IP Office 8.0 — the new version of the company's unified communications (UC) solution for small and mid-size enterprises (SME). The new version introduces a range of advancements for improving collaboration, including a comprehensive set of mobile capabilities that drive better team performance and keep mobile workers connected to their colleagues and customers wherever they go.

Full-Featured Business Mobility
The new mobility application for Avaya IP Office 8.0 — called one-X® Mobile Preferred for IP Office — enables users to access a comprehensive set of unified communications capabilities on Android-compatible devices now, and on iPhone devices in early 2012. Key features of Avaya one-X Mobile Preferred for IP Office include:
• Full multi-party conference management via mobile device offers the ability to invite, view, mute and drop participants during a conference call. Users can set up voice conferences by selecting the participants and then, with one touch, initiate the group conference.
• Integrated presence enables users to display availability status to co-workers via mobile device (e.g. available, do not disturb), and show specific times of availability based on a user’s Microsoft® Outlook calendar. Unavailable workers can let colleagues follow them and receive an alert when availability resumes.
• Instant Messaging lets workers easily find business colleagues via an integrated corporate directory and begin a text chat with multiple co-workers simultaneously.
• 'Geopresence' displays one's location anywhere in the world, and is ideal for teams in places such as hospitals, hotels or companies where employees need to quickly identify a co-worker's physical location.
• Visual Voicemail lets users see all of their business voicemails on their mobile device with date/time information. Users can hear voicemail messages as they are being left in real-time and access a call in progress to converse.

Avaya's new one-X Mobile Preferred for IP Office application builds on the previously-available Essential Mobility solution for IP Office, a solution that extends voice capabilities such as one number access and call control. Essential Mobility is currently supported on Symbian, Windows Mobile and iPhone devices (support for Android and Blackberry devices available in first quarter of 2012).

SMEs Gain Cost-Saving, Productivity Benefits
Avaya IP Office 8.0 also offers new "serverless" collaboration capabilities delivered through an integrated unified communications module, called the Avaya C110 Unified Communications module.1 This can eliminate the need for an external server in IP Office implementations, helping to simplify deployment for partners, reduce installation times and decrease equipment costs.

Additionally, new desktop IP Office plug-ins embed communications into popular business productivity applications, providing a more convenient way for workers to communicate via their preferred application. This enables users to:
• Use federated presence to bring Google Talk and IP Office contacts into Avaya one-X® Portal for IP Office—the company's 'all-in-one' communications portal for SMEs.
• Make and receive phone calls from a Salesforce.com® page.
• View directory contacts for Google Talk and IP Office in one location, with click-to-call and conference capabilities.
• Use visual voicemail within an employee's Microsoft® Outlook e-mail window.