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Contact Center Solutions The Current Analysis Contact Center Solutions module focuses on companies that deliver systems, software, and services to support customer interaction in large and mid-size contact centers. The European and North American markets for contact center solutions include traditional systems built on automated call distribution (ACD) functions linked with digital or IP PBX environments, as well as emerging platforms that rely on converged voice and data networks to integrate customer contact functionality tightly over an IP infrastructure. The content covers products in two key market segments: Large Enterprise Contact Center Solutions and Mid-Size Contact Center Solutions.
Analysts - Contact Center Solutions
What We Cover - Contact Center Solutions
Free Competitive Intelligence - Contact Center Solutions
Follow the links below to read free newsletters, highlights, analyst news flashes, telebriefing replays, and samples of recent Current Analysis Competitive Intelligence from the Contact Center Solutions module. Siemens Enterprise Communications Adds Unified Communications to Contact Center - 4/21/2008 VoiceCon Spring 2008: Microsoft Allies with Aspect, Opening Opportunities for Both - 3/18/2008 VoiceCon Spring 2008: Verint Systems Adds Encrypted Contact Recording to Witness Actionable Solutions - 3/19/2008 Aastra Fortifies European Power with Ericsson Enterprise Acquisition - 2/20/2008 Genesys and IBM Produce Strong Offering for Mid-market Contact Centers in China - 12/21/2007 Nortel Unveils Strong SOA Solution for Business Communications Microsoft Increases Investment in Speech with the Acquisition of Tellme Networks Cisco Enhances Large and Mid-Size Contact Center Solutions Aspect Software to Partner with Microsoft to Create an SMB-Focused Speech Self-Service Solution Avaya Marries Communications to Business Processes Cisco Enhances Large and Mid-size Contact Center Solutions Spanlink Divides Company and Announces WFO Enhancements and Reseller Program Avaya Adds Increased Scalability, a New Reporting and Analytics Solution, and End-to-End SIP Support to Its Large Contact Center Portfolio |
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