Free Advisory Report IP convergence, says Sandra O’Boyle. has blurred the lines of engagement between telcos and system integrators. Read More >>

Managed IP Services
Solution Assessments

Managed IP Services are made up of a range of enterprise services provided by network operators, managed service providers and system integrators that manage network-centric applications that run over enterprise customers´ IP networks including IP telephony, IP contact centres, unified communications, application hosting, security, and LAN and desktop management. The managed services concept continues to grow fast as MNCs reduce their IT staff levels and outsource more and more of their network and IT operations. This redefining of what is strategic and should be kept in-house, and what is merely a utility function that can be handed over to external service providers, is accompanied by an increased focus on end-to-end application performance management between any fixed or mobile terminal and any application server. The combination of growing convergence and complexity of service delivery, and increasing customer dependence on business continuity and the quality of IP services is focusing attention on the customer portals of managed service providers.

IP convergence has blurred the lines of engagement between network-centric telcos and application-centric System Integrators. Outsourcing deals involving the management of a global IP network that runs business critical applications requires telcos to have further skills in both IT and networking. Telcos are adding Professional services expertise to include network design, planning, consulting, application performance optimization, security and systems integration. Additionally, a consultative business approach to understanding an enterprise’s communications needs is required as agile IP infrastructures become increasingly fundamental to business transformation. With more critical business applications running over wide area IP networks, application performance is a hot CIO issue and one that managed service providers are starting to address.

Current Analysis provides a structured approach to better understanding and responding to your competition. By providing real-time business intelligence on competitor strengths, weaknesses, services, and trends, we enable Competitive Response™ - the process of formulating both strategic and tactical plans for responding to the competition’s every move.

Anatomy of a Solution Assessment

Delivered via our web-based platform CurrentCOMPETE, Current Analysis’ Managed IP Services Solution Assessments grade the ability of major global carriers to provide comprehensive managed IP services with the global deployment and support required by MNC customers.

Benefits

• Understand competitors’ value-added service portfolios, including scale, strengths, weaknesses, market positioning, and market traction
• Leverage analysis of breaking news in the services market, including new service offerings, strategic partnerships, and mergers and acquisitions
• Track new services contracts awarded by operator customers, with assessments of the competitive impact of each new deal
• Learn about new strategies and business models that work, or don’t work, in the context of an infrastructure vendor, through in-depth advisory reports that examine issues that affect all competitors

Solution Elements

• Customer Portals
• LAN and Desktop Management
• Managed Network Services
• Professional and Integration Services

Key Selection Criteria

• Services Portfolio
• Services Heritage
• Financial Position
• Geographic Footprint
• Managed Services Resources
• Customer Support

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Solution Assessment Competitive Landscape Chart

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Analyst:

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