3Com NBX
3Com has evolved its NBX line, keeping it competitive in a crowded SME PBX market. Once 3Com’s flagship IP telephony system, NBX now faces increased competition from within 3Com’s growing systems portfolio as well. (4/16/2008)

Price: $495

Alcatel-Lucent OmniPCX Office
Alcatel-Lucent continues to enhance OmniPCX Office, delivering enterprise-class applications to smaller businesses that differentiate the Alcatel-Lucent PBX in an over-crowded SMB market. (8/12/2008)

Price: $495

Avaya IP Office
Avaya’s IP Office 500 system adds flexibility and simplifies the company’s SME PBX line, while frequent update cycles keep the IP Office portfolio refreshed with new capabilities required in a tightly contested market. (6/13/2008)

Price: $495

Cisco Unified Communications Manager Express
Given its command of the router market, competitors will be threatened by Cisco’s packaging of call processing into access routers, but CME’s positioning as a converged solution limits its appeal among buyers just looking for a phone system. (8/13/2008)

Price: $495

Nortel Business Communication Manager (BCM)
Nortel’s BCM remains an impressive SMB telephony offering, particularly for Norstar customers looking to upgrade. However, Nortel needs to explain how the platform fits into its overall unified communications endeavors with Microsoft. (8/14/2008)

Price: $495

Siemens Communications HiPath 3000
Native SIP, VoIP encryption and advanced applications support help the Siemens HiPath 3000 remain competitive by countering the aggressive development work of rivals on their SME platforms. (4/16/2008)

Price: $495

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• - Current Perspective Rating
• - Product Strengths & Weaknesses
• - Product Buying Criteria
• - Product Metrics

Page count: 7 pages

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• Buying Criteria
  • Clients
    • Describes the types and range of end stations supported.
  • Architecture and Protocols
    • Describes system's ability to support different types of hardware and software architectures.
  • Pricing
    • The manufacturers suggested pricing for the product; separate from negotiated prices. Pricing includes the number of low-end IP desk phones specified, eleven T1 trunks, the hardware and software needed to support IP telephony and offer basic PBX functionality, management software, all hardware and software licenses, and voice mail boxes and ports sufficient to support the number of users specified.
  • Security and Reliability
    • The types of hardware and software reliability features supported by the device, as well as management capabilities and security.
  • Scalability and Performance
    • Describes system's ability to scale up or down depending on customers' needs, as well as the system's ability to quickly process calls.

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• Product Metrics
  • Max. No. of Stations Supported
  • Max. Number of IP Stations Supported
  • Max. Number of Digital Stations Supported
  • Max. Number of Analog Stations Supported
  • Maximum Number of Softphones per Server
  • Number of Controllers that can be Internetworked
  • Number IP Trunks Supported
  • Number Digital Trunks Supported
  • Number Analog Trunks Supported
  • Maximum Number of Simultaneous Calls
  • Switch Type
  • Switch Matrix Type
  • Call Processor Operating System
  • Centralized or Distributed Call Processor
  • Redundant Call Processor
  • Signaling Systems Supported
  • Call Control and Messaging APIs
  • Switch Interfaces Supported
  • VoIP Protocols Supported
  • QoS Protocols Supported
  • Voice Mail Platform Support (standard/optional)
  • Number Voice Mail Subscribers
  • Number Voice Mail Boxes
  • Number Voice Mail Ports
  • Follow-me Forwarding
  • Unified Messaging Platform Support
  • E-mail Protocol Support
  • Contact Database Support
  • Automatic Call Distribution Platform Support
  • Number of Agents Supported
  • Number of Supervisors Supported
  • Number of Simultaneous Conference Calls
  • Maximum Participants per Session
  • Management Server Operating System
  • Web-based Management Console
  • Built-in/Custom Reporting
  • Real-Time Status Monitor
  • Time-of-Day Policy Management
  • Hot-pluggable Hardware
  • RAID Support
  • Automated Backup/Client Log-on
  • Call-detail Recording
  • Accounting/Billing Platform Support

Purchase Reports Online Purchasing and downloading reports online is quick and easy. 1. Accept the license agreement prepared by our lawyers.* 2. Select the reports you wish to purchase by clicking the "Purchase" button just below the report name and description. 3. Follow the checkout steps on our secure e-commerce site. All information you exchange with the secure site cannot be viewed by anyone else on the Web. All information is confidential and is used for internal purposes only. Under no circumstance will Current Analysis sell or otherwise redistribute this information. We accept the following credit cards: 4. Once your credit card is confirmed, you can download the reports. Reports are in a PDF format. We recommend you view the reports with the latest version of Adobe Acrobat Reader 5. Special Offer: If you purchase two or more reports in one category, we will send you a free Head-to-Head product comparison in one business day. More information. Contact us for special requirements. *The license grants rights to a single user for internal business or personal use only. Please contact us regarding licenses for enterprise-wide use, external use, and reprint rights. Contact Information Telephone: +1 703-788-3675 or email: