BT (UK) Hosted Voice
BT has repositioned its Multimedia VoIP service into a broader Hosted Voice proposition in the UK aimed primarily at large enterprises on Cisco and Nortel platforms but also the mid-market in the future. However, BT is still missing key pieces. (2/5/2009)
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Cable & Wireless (UK) IP Voice
Cable & Wireless’ IP Voice offers a blended managed and hosted service, giving customers a phased migration path from legacy to IP. A hosted SIP collaboration solution with presence, video conference and telephony features completes the picture. (2/5/2009)
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COLT Telecom (UK) IP Voice
COLT has changed its IP telephony service several times now and currently offers just a managed Avaya IP PBX service. With IP Centrex and hosted UC gaining somewhat of a resurgence in the UK, competitors are clearly moving in that direction. (2/5/2009)
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ntl: Telewest Business (UK) IP Multimedia
ntl:Telewest Business’ IP Multimedia service is threatening because of its ease of deployment, rich presence, collaboration features and per- seat pricing. However, reference customers are needed to establish credentials amid tough competition. (2/5/2009)
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THUS (UK) Hosted Voice
THUS’ IPT portfolio is a work in progress as it consists of just IP Trunking and Managed IP PBX services. IP Centrex services have been on the road map for some time but with the launch now delayed until 2009 THUS is behind other UK competitors. (2/5/2009)
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- Sections
- - Current Perspective Rating
- - Product Strengths & Weaknesses
- - Product Buying Criteria
- - Product Metrics
Page count: 5-6 pages
Top
- Buying Criteria
- Platform
- Reach
- Applications and Features
- Beyond using VoIP as an alternative to circuit-switched telephony, companies are beginning to see the benefit of using real-time applications which combine data, voice and video to deliver a range of applications (e.g., video-conferencing, multi-casting, streaming and unified messaging). Potential customers want to see a service which is flexible, scalable and future-proof.
- SLA
- Guarantees to customers on service quality and availability.
Top
- Product Metrics
- IP PBX-based Services
- Service Name(s)
- Geographical Availability
- Off-net termination
- PBX Vendors
- Premise based or Network based hosting
- Handsets Recommended
- Vendor Platforms
- Access Transport Options
- Bundled CPE
- Managed/Unmanaged CPE
- Simultaneous Voice/Data Service
- Pricing Elements
- Upfront Investment requirements
- Per seat ASP pricing
- Buying and Leasing Options
- Other Commercial Terms
- Handsets Included
- Hosted IP Centrex
- Service Name(s)
- Geographic On-net and Off-net Availability
- Vendor Platforms
- Handsets Recommended
- Applications
- Video Conferencing
- Collaborative Applications
- Desktop Integration
- IP Soft phones
- Forced On-Net Mobile Access
- IP Contact Call Centres
- Reporting Tools
- Miscellaneous
- Service Level Agreements
- Latency
- Packet Delivery
- Network Availability
- Jitter
- Other
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