IP Telephony and Unified Communications Services (U.S.)

Product Assessment reports from Current Analysis provide a timely and in-depth evaluation on how leading products and services in a market measure up to their competition. They deliver an objective and un-biased look at a product's strengths and weaknesses, and relevant product metrics. Compare selected products with side-by-side listings of product metrics and other factors, with a focus on actionable intelligence.

Subscription clients can access Product Assessment reports on our CurrentCOMPETE™ Intelligence Portal (See Client Access links below). They get real-time analysis of breaking industry news and events, as well as intelligence reports on companies, products, and markets. Click here to request more information.

AT&T Voice DNA, IP Flexible Reach, IP Toll-Free, Business in a Box IP Telephony/LAN Management

AT&T IP telephony and unified communications roadmap supports a continuum of service options from premises-based solutions to cloud-based UC-as-a-Service, combining its own integrated cloud-based solutions and services from vendor partners. (10/7/2011)

| Client Access |

CenturyLink IP Telephony and UC Services

CenturyLink has completed its acquisition of Qwest and is integrating and rationalizing services. The carrier faces many contenders in the business and enterprise space, but has the resources to develop VoIP and UC offers to appeal to this market. (10/25/2011)

| Client Access |

Level 3 IP Telephony and UC Services

Level 3 has a long legacy in delivering IP telephony solutions, and its services are interoperable with leading industry platforms. Adding a network-hosted option would strengthen its offer and raise visibility in the U.S. IP telephony/UC market. (2/15/2012)

| Client Access |

PAETEC IP Hosted Telephony, Dynamic IP

PAETEC is putting the pieces in place for a stronger unified communications offer, but the final product has yet to be introduced. While it is still early days for UC services, the carrier should bring its revamped product set to market soon. (10/7/2011)

| Client Access |

Sprint Nextel SIP Trunking, Managed IP Telephony

Sprint was an early mover in FMC, and integrates mobile and wireline features into its broader UC offer. The carrier’s roadmap includes a network-hosted offer, but Sprint will need to make up ground against competitors touting hosted VoIP/UC. (10/7/2011)

| Client Access |

Verizon IP Telephony and UC Services

Verizon has been proactive in delivering IP telephony and UC services and this practice is paying off with strong, steady growth from this product set. Once available, UCaaS will round out the portfolio and offer a foundation for further growth. (11/21/2011)

| Client Access |

Top

• Current Analysis Perspective
• Product Strengths & Weaknesses
• Product Metrics

IP Telephony and UC Services (U.S.) Product Metrics

• Network-based IPT/UCaaS
  • Rating
  • Service(s) Name
  • Geographic Reach
  • Platform
  • Access Options
  • Non-recurring Charge
  • Monthly Recurring Charge
  • Buying and/or Leasing Options for CPE
  • Handsets Included
  • Per Seat Pricing
  • Typical Contract Length
  • Service Availability SLA
  • Voice Quality SLA (MOS score)
  • Underlying Transport SLA
  • Other SLAs
• IP PBX (CPE) services
  • Rating
  • Service(s) Name
  • Geographic Reach
  • PBX Vendor(s)
  • Access Options
  • Non-recurring Charge
  • Monthly Recurring Charge
  • Buying and/or Leasing Options for CPE
  • Handsets Included
  • Per Seat Pricing
  • Typical Contract Length
  • Service Availability SLA
  • Voice Quality SLA (MOS score)
  • Underlying Transport SLA
  • Other SLAs
• UC Services
  • Rating
  • Audio Conferencing
  • Web Conferencing
  • Video Conferencing (including Telepresence)
  • IM, Email and Desktop Integration
  • Softphone support
  • IP Contact Center
  • Mobile Integration/FMC
• IPT and UC Sales and Service Delivery
  • Rating
  • Sales Strategy
  • UC Professional Services
  • Type of Partner Status Achieved
  • UC Delivery Capabilities