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PRODUCTS WE COVER

IP Telephony and Unified Communications Services (UK)

Product Assessment reports from Current Analysis provide a timely and in-depth evaluation on how leading products and services in a market measure up to their competition. They deliver an objective and un-biased look at a product's strengths and weaknesses, and relevant product metrics. Compare selected products with side-by-side listings of product metrics and other factors, with a focus on actionable intelligence.

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AVAILABLE PRODUCT ASSESSMENTS

BT IP Telephony and UC Services
BT UK offers a threatening range of IP Centrex and hosted PBX services with more than 240,000 IP Centrex seats currently being supported. BT is also able to offer UC services based on Cisco, Mitel and Microsoft and advanced voice over WiFi services. (1/18/2012)
| Client Access |
Cable&Wireless WorldWide IP Telephony and UC Services
Cable&Wireless Worldwide’s IP Voice offers compelling managed and hosted IP PBX and IP Centrex; IP trunking gives customers a phased migration path from legacy to IP. FMC is fully integrated with its IP PBX and IP Centrex solutions. (1/18/2012)
| Client Access |
Colt UK IP Telephony and UC Services
Colt UK offers attractive Avaya based IP PBX capabilities, however its single vendor approach gives it a lack of flexibility. Similarly, Colt is able to offer FMC and audio/Web conferencing, but its UC portfolio remains a relative weakness. (1/18/2012)
| Client Access |
Kcom IP Telephony and UC Services
Kcom provides an attractive IPT portfolio with a strong integration message and a flexible range of UC and FMC services backed by partners such as Cisco, O2 and RIM. However, Kcom lacks video conferencing and needs broader mobile platform support. (4/6/2012)
| Client Access |
Virgin Media Business Telephony and UC Services
Virgin Media Business offers advanced IP Centrex capabilities with an attractive service wrap and pricing structure, plus a competitive UC portfolio. VMB provides limited support for Microsoft solutions and is a newcomer to SIP Trunking, however. (2/21/2012)
| Client Access |
Vodafone UK IPT and UC Services
Vodafone's 'One Net' IPT & UC propositions offer attractive differentiation based on the operator's mobility strengths. Vodafone needs to strengthen its conferencing capabilities and add support for Lync; however, the MNO is a growing threat. (4/6/2012)
| Client Access |

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PRODUCT ASSESSMENT REPORT CONTENTS

Sections
  • Current Analysis Perspective
  • Product Strengths & Weaknesses
  • Product Metrics
 

IIP Telephony and Unified Communications Services (UK) Product Metrics

  • IP Centrex (network-based) services
    • Rating
    • Service(s) Name
    • Geographic Reach
    • Platform
    • Access Options
    • Non-recurring charge
    • Monthly recurring charge
    • Handsets included
    • Typical contract length
    • Service availability SLA
    • Voice quality SLA (MOS score)
    • Underlying transport SLA
  • IP PBX (CPE) services
    • Rating
    • Service(s) Name
    • Geographic Reach
    • PBX Vendor(s)
    • Access Options
    • Non-recurring Charge
    • Monthly Recurring Charge
    • Buying and/or leasing options for CPE
    • Handsets included
    • Per Seat Pricing
    • Typical Contract Length
    • Service availability SLA
    • Voice quality SLA (MOS score)
    • Underlying transport SLA
  • UC Services
    • Rating
    • Audio Conferencing
    • Web Conferencing
    • Video Conferencing (including Telepresence)
    • IM, Email and Desktop Integration
    • Softphone support
    • IP Contact Center
    • Mobile Integration/FMC
  • IPT and UC Sales and Service Delivery
    • Rating
    • Sales Strategy
    • UC Professional Services
    • Type of Partner Status Achieved
    • UC Delivery Capabilities

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