Workspace Management Services (Global)

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Atos Origin Adaptive Workplace

Atos Origin Adaptive Workplace delivers a solid set of features with extensive support capabilities especially in its core European markets. The service still trails major competitors in global availability, and faces increasing telco competition. (3/17/2011)

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CSC Managed Workspace Services and VDI

CSC has built a strong global managed workspace capability as an adjunct to its data center and SI services. In the US, CSC provides dedicated managed workspace solutions for government and healthcare services, but deployments lag market leaders. (5/18/2012)

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Fujitsu Managed Workspace and VDI Services

Fujitsu’s wide portfolio, support and SLA options make it a top exponent of workspace and VDI for global enterprises. Fujitsu has strong market share in APAC and EMEA, but weak international branding hinders further progress. (5/14/2012)

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Getronics Workspace Alliance

The Getronics Workspace Alliance (GWA) enters a new era as KPN becomes a regular partner and Getronics Europe takes over steering the GWA in the face of rapidly advancing mobility and cloud service requirements. (5/18/2012)

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HP Managed Workspace and VDI Services

HP’s managed workspace and VDI solutions are mature with proven procedures for service to 5 million users worldwide. Embracing the cloud itself, HP faces challenges from players with fresh, flexible approaches. (5/14/2012)

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IBM Managed Workspace Service

IBM’s End-User Managed Desktop and VDI Service is a Tier 1 global offering providing a full lifecycle service that is standardized across its global footprint. The “productized” mobile enterprise offering is based on RIM’s Enterprise Solution. (5/14/2012)

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Mahindra Satyam Managed Workspace and VDI Services

Mahindra Satyam has boosted its Managed Workspace and VDI portfolio with ‘Workspace-as-a-Service’. The move should lift its fortunes in this field but from a currently very small share of the global market. (5/14/2012)

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Top

• Current Analysis Perspective
• Product Strengths & Weaknesses
• Product Point and Counterpoint
• Product Buying Criteria
• Product Metrics

Workspace Management Product Metreics

• Product Metrics
  • Asset Management
    • Inventory Management
    • Hardware Financial Management
    • Software License Management
    • Main Hardware and Software Vendors
    • Operating Systems
  • Cloud Security
    • Anti-Virus, Anti-spam
    • Encryption
    • Back-up and Recovery
    • Patch Management
    • Disaster Recovery
    • Other
  • Service Level Management
    • Break / Fix
    • Service Level Penalties (or service level incentives)
    • Online Monitoring and Management
    • Self-Diagnostic Tools and E-trouble ticketing
    • ITIL (level and version)
    • Other certifications
  • Service Delivery and Local Support
    • Direct Service Delivery / Local Support
    • Service Delivery / Local Support via partners
    • Global data centers offering Remote Support
    • Number of Call Agents
    • Local Languages Supported
  • Additional Services
    • Virtual Desktop Infrastructure
    • E-mail management
    • Collaboration
    • LAN / WAN Support and Management
    • Vertical Support
    • Other
  • Pricing
    • Main Components
    • Minimum Contract Terms
  • Other
    • Number of devices supported (e.g., workstations, mobile devices, etc).