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Collaboration and Communications

The Current Analysis coverage of the Collaboration and Communications sector focuses on the rapidly expanding use of real-time and asynchronous collaborative technologies to streamline existing and facilitate new, more valuable interactions between employees - even those between companies and their customer and partners. Key solutions covered include videoconferencing, web conferencing, messaging and presence, voice communications, enterprise social networking, and customer experience management solutions. Companies look to these offerings to improve corporate efficiency and agility, reduce travel costs, and increasingly identify and capitalize upon the knowledge generated by highly collaborative users. Our coverage centers on six main product categories:

  • Contact Center Solutions
  • Enterprise Social Networking Platforms
  • Unified Communications Platforms
  • Video Conferencing Solutions
  • Enterprise Social Data and Analytics
  • Customer Data and Analytics

Within these areas of interest, our research addresses corporate-bound solutions geared toward building employee productivity as well as facilitating collaborative conferences among both employees and external business partners. The research practice also addresses the rapidly converging consumer and corporate markets as the two exchange technologies, business models and best practices. Multi-channel delivery mechanisms including managed/hosted services, SaaS, PaaS, engineered systems, and of course traditional on-site software and appliances are also covered. Click here to request more information.

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