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Collaboration and Communications Services

The Current Analysis coverage of the Collaboration and Communications Services focuses on stand alone and integrated solutions from core IP Telephony products (e.g., managed IP PBX, network-hosted VoIP, integrated access, trunking and Unified Communications (UC) solutions that provide end users with enterprise instant messaging (IM), presence awareness and access to a rich set of real-time multimedia collaboration applications, regardless of location or preferred means of access. This area also includes Telepresence. In addition, there is special focus on ‘communications as a service’ and UCaaS, and rigorous monitoring on how providers are aligning within the ecosystem. There is also a focus on desktop integration, VDI and the potential substitution of the IP PBX.

Coverage areas include:

  • Hosted IP Telephony
  • Managed CPE
  • SIP Trunking
  • UCaaS
  • Telepresence
  • Fixed Mobile Convergence

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