Consumer Services

Wireless services continue to be the growth engine for the telecommunications sector, providing an array of untethered voice and data possibilities for the mobile user. Much of this growth is at the expense of wireline providers as customers look to ‘cut the cord’ for voice and data services. Additionally, wireline providers - incumbent telco and cable providers - are battling for consumer market share among each other vying for consumers with bundled offerings in voice, entertainment and broadband internet. All providers, wireline and wireless are under intense competitive pressures as each segments fight for new growth or just to retain its base. More and more, providers with wireline and wireless assets are looking to leverage both sides of their business to provide a “digital home” to the consumer.

The Current Analysis coverage of Consumer Services includes coverage of the markets in the United States and Europe. It includes analysis of major service launches, trends, and industry events in the form of structured Competitive Intelligence Reports, Product Intelligence Reports, and Show Updates from trade shows and vendor events. Longer, free-form Advisory Reports are also created to assess major market shifts. Company and Market Assessments provide context to events and help identify the strengths and weaknesses of competitors.

Complementing the CurrentCOMPETE Consumer Services analysis, Current Analysis offers CurrentTRACK for tracking competitive service changes. The most popular option tracks consumer postpaid voice pricing and promotions in a representative sample of the United States regional markets. With the increasing competitive focus on prepaid, mobile broadband and international services, Current Analysis also provides monthly tracking services to keep abreast of these segments.

COVERAGE AREAS Consumer Services U.S. Consumer Services Europe CLIENT QUICK LINKS Consumer Portal Client access Consumer Services U.S. Client access Consumer Services Europe Client access

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