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Telebriefing Replay & Podcast
Real World Uses of Unified Communications
Brian Riggs
Research Director, Enterprise Communications
Feb 22, 2007
Unified communications is transforming the telephony solutions that are marketed to enterprises and mid-sized businesses. However, UC has yet to transform the way the vast majority of workers in the enterprise communicate and collaborate with one another.
In this telebriefing, Brian Riggs, Principal Analyst in Enterprise Communications at Current Analysis, examines a variety of real-world implementations of unified communications technology. Based on numerous interviews with IT staff managing the solutions, resellers implementing them, and suppliers developing them, this presentation bypasses the hype of UC marketing and focuses on the actual benefits it is delivering to businesses today. The telebriefing addresses these questions and more:
- What does and does not constitute a unified communications solution?
- How is unified communications helping solve business problems today?
- How is unified communications currently affecting the way end users communicate and collaborate?
- Is there a disconnect between the way unified communications solutions are marketed and how they are actually used?
- What are the practical benefits of unified communications?
Telebriefing Contents
- Introduction
- Agenda
- Who We Are and What We Do
- Enterprise Communications Service
- Agenda
- Communications in Businesses Today
- Juggling Multiple Devices
- Communications in Silos Today
- Unified Communications - Goals
- Agenda - Hyper-Interconnectivity
- IM in the Contact Center: Public Services Organization
- IM Integration with Voice: Manufacturing Company
- Telephony-enabled Presence: Staffing Company
- Communications-enabled Business Apps: Law Firm
- Call Routing: IT Services Firm
- UC in the Contact Center: Banking
- Agenda - Wrap up
- Conclusions
Click here to Replay this Telebriefing
or Download the Podcast.
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